There are 2 ways of promoting an affiliate program. One is to send your visitors directly to the merchant’s site and the other way is to capture the visitors email address and then send them to the offer.
Now the first way is easy and limits you from any kind of responsibility, but the problem is you will spend your life brokering traffic and at the end of the day you will have gained nothing, because if the merchant stops the campaign you know have to go and find another way of generating your income.
The second way is the correct way because you are now creating a customer base and a long-term revenue stream. If the merchant pulls the plug on the program, you can always find similar products to market to your list and therefore stay in business. The downside with this model (if you want to call it that) is you are now putting your name on the line and that’s where the Moral Responsibility comes into play.
Now the reason for this post is something happened to me this week which fully explains the above and its been an extremely valuable lesson for me so I am going to get right down to it without mentioning any names.
In December 2009 I started promoting a particular campaign, and the more I got into it the better it did. It was almost like having an atm in my lounge. The problem was I didn’t like the product because I new it was complete bullshit, but I did it anyway. I used the first model in the beginning because I was uneasy about the product, but as time went by I realized this was a big market and I was wasting the traffic because I wasn’t building a list.
So January came and I decided to put up a newsletter form and remove the affiliate link. It was all going well, my list was building fast, sales were coming in and I had started to communicate with the list. Then one morning I got an email from a lady saying she had paid for the report I was promoting and had never received it, could I help her.
Being the person I am I offered my assistance seeing I referred her to the product. So I contacted the affiliate network for help, but was brushed off. They said it was not their responsibility as their job is to get affiliates to promote the campaign and they cannot get involved in the service delivery of the company in question. To a degree they are 100% right because as they explained, if I had bought a Laptop from a Company and it was faulty I couldn’t hold the media or newspaper who advertised it accountable, I needed to take it back to the store where I bought it from.
Now they are 100% right, but in this case, the company this lady had ordered the report from had no contact details on it. The email address she and I replied to was set up to an automated system and kept replying you have won a gift, to receive it click here and the link then redirected to an order form to buy the report again.
Now to me this is not right because there should be contact details to the company in question, because things do go wrong and all this lady wanted was her report and she couldn’t get it because the company couldn’t be contacted in anyway.
My argument here is the network should have at least had the courtesy to email the company with the ladies details and assist in helping her get here report. They are the direct link and should take some responsibility in circumstances like this. I might be wrong here, but that’s my opinion.
Anyway I decided since they were not going to help, I would and offered to pay any charges for the credit card reversal and if the bank wouldn’t reverse it then I would pay her back in full. What else can I do, I referred her to the product and therefore I must help or it says nothing for me as a person.
Subsequently I have stopped promoting this product completely on the basis that there is no product support or contact details on the merchants site and I really couldn’t live with myself if I caused other people to go through what this lady has gone through.
The moral of the story here is:
As affiliates we need to take responsibility for what we promote. We need to step up to the plate and put our name to everything we do. The days of brokering traffic are long gone and if we are to survive we need to build up some trust to the people we promote to and help them when there are problems.
We can’t just take the money and run anymore, because it’s just not right. We need to get involved in what we are selling, believe in what we are selling and offer as much support to the customers as we can when things go wrong.